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How betsky Handles Your Personal Data

At betsky, we take the privacy of your account information seriously — from the moment you register to every transaction you make via UPI, Paytm or PhonePe.

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betsky How betsky Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct or delete the personal data we hold about you, our privacy team is reachable through multiple channels.

Email Us Send your data access or deletion request to our dedicated privacy address. Include your registered email and a brief description of what you need so we can locate your records and respond within 30 days.
Live Chat Our support chat is open around the clock. Start a conversation and choose the privacy topic from the menu. An agent will log your request and escalate it to the privacy team within one business day.
Help Centre Our Help Centre has a dedicated privacy section where you can submit a formal data request form. Once submitted, you will receive a case reference number to track the status of your request until it is resolved.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

betsky applies a layered approach to data protection — encryption at rest, access controls for internal staff, and regular security audits.

Encryption at Rest and in Transit

All personal data — including your UPI handle, email and mobile number — is encrypted using AES-256 at rest and TLS 1.2 or higher in transit. This means your information cannot be read if intercepted between your device and our servers.

Cookie Use and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can opt out of analytics cookies at any time via the cookie settings panel without affecting your ability to use your account.

Account Security Practices

We require strong passwords and offer two-factor authentication via SMS. If we detect an unusual login pattern — for example, a new device or location — we send a verification prompt to your registered mobile number before granting access.

Data Retention Policy

We keep your account data for as long as your account is active and for a period thereafter as required by applicable law. Payment transaction records linked to UPI, Paytm or PhonePe are retained for the period mandated by financial regulations in your jurisdiction.

Third-Party Data Sharing

We share your data only with service providers who need it to operate specific functions — payment processors like UPI and PhonePe, fraud detection services, and identity verification partners. We do not sell your data or share it for advertising purposes.

Requesting Changes or Deletion

You can request a copy of the data we hold, ask us to correct inaccurate records or request deletion via email or live chat. We will confirm receipt within 48 hours and complete the request within 30 days, or inform you if a legal obligation prevents full deletion.

Frequently Asked Questions About This Privacy Policy

Below are the questions we hear most often about how betsky collects and manages personal data. If your question is not covered here, reach out to our privacy team directly via live chat or email.

We collect your name, email address, mobile number and, when you add a payment method, identifiers like your UPI handle or Paytm wallet ID. We also log device and session data to keep your account secure.

We share data only with payment processors such as UPI, Paytm and PhonePe and with fraud-prevention or identity-verification partners. We never sell your data to advertisers or unrelated third parties.

Account data is kept while your account is active and for the period required by applicable law after closure. Payment records are held for the duration mandated by financial regulations relevant to your jurisdiction.

Email our privacy team or open a live chat and select the privacy topic. Include your registered email address. We acknowledge requests within 48 hours and deliver the data summary within 30 days.

Yes. Submit a deletion request via email or the Help Centre form. We will process it within 30 days. Some data may be retained if we are legally required to keep it, and we will explain any such exception clearly.

We use session cookies for login persistence and analytics cookies to measure page performance. You can turn off analytics cookies in the cookie settings panel at any time without losing access to your account features.

We store only the reference identifiers needed to link a transaction to your account. Full payment credentials are handled by UPI, Paytm or PhonePe directly under their own security and privacy standards.

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